Refund policy

Refund Policy for Alif Perfumes

Last Updated: [23/05/2025]

Thank you for shopping at Alif Perfumes. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.  

1. Eligibility for Refunds & Returns
To be eligible for a refund or return, the following conditions must be met:  
- The item must be unused, in its original packaging, and in the same condition as when you received it.  
- You must request a return or refund within [7] days of receiving the product (e.g., 14, 30 days).  
- Proof of purchase (order number or receipt) is required.  

Note: Certain items may be exempt from returns (e.g., perishable goods, personalized/custom-made products, intimate items). These will be clearly marked as "Non-returnable" on the product page.  

2. How to Initiate a Return or Refund
To request a return or refund, please follow these steps:  
1. Contact our customer support team at [alifitruae@gmail.com] with your order number and reason for return.  
2. Once approved, you will receive return instructions.  
3. Pack the item securely and ship it back to the provided return address.  

Important:
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).  
- We recommend using a trackable shipping method, as we are not responsible for lost return packages.  

3. Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.  
- If approved, your refund will be processed to the original payment method within [10] business days.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.  

4. Exchanges
If you need an exchange (e.g., for a different size or color), please contact us at [alifitruae@gmail.com]. Exchanges are subject to product availability.  

5. Damaged or Defective Items 
If you receive a damaged, defective, or incorrect item, please contact us immediately at [alifitruae@gmail.com] with photos/videos of the issue. We will arrange a replacement or refund at no extra cost.  

6. Non-Refundable Situations
Refunds will not be issued if:  
- The item shows signs of use, damage, or is not in its original condition.  
- The return request is made after the specified return window.  
- The item is marked as non-returnable.  

7. Contact Us
For any questions regarding our refund policy, please contact:  
📧 Email: [alifitruae@gmail.com]  

Thank you for shopping with Alif Perfumes!  

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